The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 10 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Coffee shop
Smoke detectors
Fire extinguishers
Key access
Guest Parking
Electric kettle
Dryer
Cookware/ Kitchen utensils
Services
Housekeeping
Grocery shopping service
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Live entertainment
Garden area
BBQ facilities
Room features
Air conditioning
Heating
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Washing machine
Free toiletries
Self-catering
Electric kettle
Dryer
Cookware/ Kitchen utensils
Media
Flat-screen TV
CD player
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
20 Lower Bridge Street,
Chester,
United Kingdom,
CH11RS,
Cheshire
Map view
20 Lower Bridge Street,
Chester,
United Kingdom,
CH11RS,
Cheshire
City landmarks
Watergate Square
Chester Racecourse
1.5
km
Park
Grosvenor Park
1.1
km
Chester City Walls Road Water Tower Gardens
Sick to Death
950 m
Roman Amphitheatre
Chester Roman Amphitheatre
760 m
Nearby
City Walls
Walls of Chester
480 m
Church
Chester Cathedral
470 m
Grosvenor Street
Chester Castle
420 m
Museum
The Grosvenor Museum
270 m
Museum
Cheshire Military Museum
260 m
Museum
Dewa Roman Experience
180 m
St Michaels Church Bridge Street
Chester Golf Club
310 m
Chester Rows
290 m
Church
Church of St Peter
230 m
30 Watergate Street
Booth Mansion
260 m
45 Eastgate Street
Eastgate Clock
480 m
27 Grosvenor Street The Grosvenor Museum
Chester History & Heritage
10 m
1 Greenway Street
Statue of Minerva
440 m
8 The Groves
River Dee
380 m
Church
St John the Baptist's Church
340 m
40 Watergate Street
The Antiques Shop
270 m
Gallery
The Watergate Street Gallery
290 m
Church
Wesley Church Centre
290 m
Chester Market Hall 6 Princess Street Chester Market Hall
Chester in Lego
430 m
Shopping Area
Grosvenor Shopping Centre
170 m
Garden
Chester Roman Gardens
430 m
60 Watergate Street
Watergate Street Independent Quarter
300 m
Bridge
Suspension Bridge
460 m
Garden
Chester Cathedral Falconry and Nature Gardens
450 m
Bridge
Old Dee Bridge
320 m
42 Bridge Street Row
Breakout Chester
120 m
Restaurants
Ruan Orchid
20 m
14 Lower Bridge Street
Opera Grill
520 m
3 Pepper street
Da Noi
300 m
63 Bridge Street
Bellinis of Chester
70 m
75 Bridge Street Row East
Jaunty Goat Coffee
280 m
128 Northgate Street
Mad Hatters Tearoom & Bakery
280 m
49 Bridge Street Row East
Nando's Chester
90 m
61 Bridge Street
Icestone Gelato
80 m
59 Bridge Street
Slug & Lettuce
120 m
44 Bridge Street
Paysan
290 m
61 Bridge Street Row East
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
7.4/10
Very good
Rooms
6.6
Location
8.8
Service
8.2
Dining
6.8
Guest reviews
7.4/10
based on 5 reviews
8.2
8.2/10 based on 1895 reviews
Richard
United Kingdom,
May
2024
8.2/10
The hotel is in a quiet residential location with various eateries, cafes, and bars within walking distance. While the surroundings offer convenience, the onsite facilities like room service and housekeeping were exceptional. However, noise from the nearby bar area can disturb the peace, and the room setup with blinds instead of curtains might not suit everyone's preference.
Rooms
7.0
The rooms are in a quiet residential location with various eateries, cafes, and bars within walking distance.
Service
9.0
The staff were friendly and knowledgeable, going the extra mile to accommodate special requests, including for kids.
Location
8.0
The hotel is fantastically situated close to the Roman Gardens, shops, and restaurants, making it a perfect city break location.
Dining
9.0
The dining experience exceeded expectations with great quality and a pleasing variety of tasty dishes available.
Facilities
8.0
The hotel offers excellent facilities like room service, housekeeping, and a grocery shopping service to enhance the stay.
Mary
United Kingdom,
May
2024
6.4/10
The hotel has a lovely location, just a few minutes walk from the city center and with free parking right outside. The rooms are starting to show wear and the smell was not pleasant. The service was very helpful and accommodating, although some details were missed. The overall experience was spoiled by the bar situation at night. The dining options could have been better for the price paid.
Rooms
5.0
The rooms are starting to look well used and had a smell of raw sewerage.
Service
7.0
The service was good overall, but some details were missed.
Location
8.0
The location is great, just a few minutes walk into the center with free parking.
Dining
6.0
The dining options could have been better for the price paid.
Facilities
6.0
Facilities needed a general makeover.
Jack
United Kingdom,
April
2024
8.8/10
The hotel was really quirky and nice to look at, though I had some issues with contacting them. The service made me feel right at home with the friendliest staff ever and they were incredibly accommodating to dietary needs. The location was amazing, and the rooms were to everyone's taste, spacious and comfy. The dining, particularly the breakfast, was top-notch. A gem in a quiet street with parking.
Rooms
8.0
The rooms were to everyone's taste, quirky and really nice to look at.
Service
9.0
The service made me feel very at home with the friendliest staff ever. They were so accommodating to a food allergy for a dessert.
Location
10.0
The location was amazing, in a quiet street with parking facility, perfect for walking everywhere in Chester.
Dining
9.0
The dining experience, especially the breakfast, was exceptional.
Facilities
8.0
The hotel facilities were great, adding to the overall pleasant stay.
Edward
United States,
November
2023
6.6/10
I had a mixed experience at the hotel. The rooms were very nice but could benefit from a more modern kitchen and bathrooms. Unfortunately, the noise from a party kept us up until 4 am, and the staff didn't seem concerned about it. The morning light shining directly onto the pillows at 5 am wasn't pleasant either, and the room itself was quite basic.
Rooms
6.0
The rooms were nice but could use some updates.
Service
7.0
The staff were friendly and welcoming.
Location
9.0
The location was superb, ideal for shopping and dining.
Dining
5.0
The dining experience was disappointing, with limited options.
Facilities
The facilities were adequate but nothing extraordinary.
David
United States,
May
2023
7.6/10
The hotel had a few issues with the lighting and some areas needing attention, but having air conditioning was a huge benefit in the hot weather. The morning touch was lovely, and the two-level layout was unique. The service was amazing and very accommodating, especially towards my toddler. The location was perfect for a relaxing stay, easily accessible, and great for kids. The dining was okay but could be improved, and the facilities were satisfactory.
Rooms
7.0
The room had a few issues with lighting and some damage in the dining room and other areas that needed attention, but having air conditioning was a huge benefit in the very hot weather. The morning touch was lovely, and the two-level layout was interesting.
Service
9.0
The service was fantastic, they really couldn't do enough to accommodate us, especially with my toddler's demands. They had many little touches that made a difference, like being shown to our room instead of just given a key.
Location
9.0
I loved everything about the location; it was relaxing, easily accessible, and great for kids. The drinks were lovely and tasty, and staying in the Douglas duplex suite offered great facilities and value for money.
Dining
6.0
The dining was a nice bonus, but better options could be found elsewhere, as it could be a little pricey on top of the room rate. The food seemed pre-cooked and kept warm.
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